The machine although used is as new condition. The only difference between a new one is that I don't have the box, which you normally throw away anyway. The item is from a smoke and pet free home.This machine in my opinion is one of the best if you like cappuccino or latte as you can control the milk temperature. Have a look at my feedback. This item is in the category "Home, Furniture & DIY\Appliances\Coffee, Tea & Espresso Makers\Pod & Capsule Coffee Machines". The seller is "suzuki-liana" and is located in this country: GB. This item can be shipped to United Kingdom.